Refund & Return Policy for ECOQUIKO™
Refund Policy:
- Timeframe: Refunds are available within 30 days of receipt of your order.
- Eligibility: To be eligible for a refund, items must be returned in their original, unused condition and packaging.
- Initiating a Refund: Contact us at support@ecoquiko.com with your order number and reason for the return to start the process.
- Refund Processing: Once we receive and inspect the returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.
Return Policy:
- Return Window: You can return items within 30 days of receiving your order.
- Condition: Items must be in their original, unused condition with all tags and packaging intact.
- Return Procedure: Email us at support@ecoquiko.com to initiate a return. Please include your order number and reason for the return in your message.
- Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective item.
Additional Information:
- Non-Returnable Items: Items marked as final sale cannot be returned or refunded.
- Exchanges: We do not offer direct exchanges. Please return the original item for a refund and place a new order for the desired item.
For any questions or further assistance, feel free to contact us at support@ecoquiko.com.